[Pc_Support] VPN Troubleshooting Reference

[Tim McDonough]

Damien McKenna wrote:

> * Does the VPN server's event log say anything?
> * Does her computer's event log say anything?
> * Have any updates been applied to her system recently, specifically 
> just before the problems started?
> * Have any updates been applied to the VPN server recently,  
> specifically just before the problems started?

Reviewing all more thoroughly.

> * Do you have a firewall+VPN you could connect to instead of the Windows 
> server, e.g. a Cisco PIX, etc?

No.

There were a couple of errors in the event logs I had not noticed 
before. They all mentioned that possibly GRE packets were being 
filtered by a firewall or ISP.

A new twist this morning. She has discovered that the problem does not 
occur and she can connect as before as long as she does not have her 
Outlook email client running. This means for now she is inconvenienced 
but fully functional. A local technician is scheduled to be on site 
tomorrow AM to assist with further troubleshooting.

I appreciate the suggestions. Thanks!

Tim