[Pc_Support] Why NewEgg.COM rocks! - Fwd: RE: Defective Item N82E16821104104 from Invoice ...

[Homer Whittaker]

And my experience with Newegg is exactly the opposite to Bryan's. I
purchased a 19" Fuji* LCD from Newegg for $300+ for a Christmas present
for my wife.  They advertised a $90 dollar rebate for the LCD, with the
normal restrictions, etc.
This was all fine and above board until I read the fine print in the
Refund Agreement which required that I provide the Fuji rebate people
the "original UPC with the bar code, serial number with the bar code and
part number/model number cut from the product box".  The NewEgg shipping
department in New Jersey (?) had pasted the UPS labels over the required
UPC!  I attempted to call the NewEgg 800 line several (many times) and
was either put on hold or it was not answered.  I sent several e-mails
to NewEgg Customer Service and Sales requesting a new UPC document and
have not received one single call or e-mail in return.
The time has run out on the $90 day rebate, and I am stuck with an LCD
that works fine, except that for that kind of money I could have
purchased a "digital" Princeton LCD.

Not the best Christmas experience in the world!

Homer Whittaker


On Sat, 2006-01-21 at 11:11 -0500, Bryan J. Smith wrote:
> Sorry, just have to share this ...
> 
> Yes, that's right, they are shipping me a replacement 3-day FedEx Saver
> of the $20 part and don't even expect me to return the defective item.
> Now if that's not trusting your customer, I don't know what to say!
> 
> In complete honesty, it was a defective part.  I've purchased no less
> than a half-dozen of these, and this is the first one that was
> defective.  It's the unit that caused me to run out and buy that new
> mainboard+CPU back in mid-December:  
> http://thebs413.blogspot.com/2005/12/note-to-self-check-every-part-for.html
> 
> Being that I work a lot, I finally had time to re-test the part last
> weekend for a good 2 hours and verified the floppy drive portion works
> until I plug in the USB 2.0 portion for the 8-in-1 card reader, and then
> nothing works.  I feel compelled to return the item, but I guess what
> NewEgg.COM is saying her is that it's not worth their bother in
> processing.
> 
> I guess I have a spare floppy drive if I need it now (the card reader
> just doesn't work and must be unplugged).
> 
> 
> -------- Forwarded Message --------
> From: Newegg.com Customer Support <rma at newegg.com>
> To: b.j.smith at ieee.org
> Subject: RE: Defective Item N82E16821104104 from Invoice ...
> Date: Sat, 21 Jan 2006 01:56:58 -0500
> 
> Reference number: ...
> Subject: Defective Item N82E16821104104 from Invoice ...
> 
> Dear Bryan J. Smith,
> 
> Thank you for contacting Newegg. 
> 
> Please accept our humblest apologies in regarding of this matter. In
> order to better assist you, we do not recommend you to return this item
> for a replacement due to this item is not very expensive. Please just
> keep this item as is and we have submitted an order on your behalf for
> this defective item and intend to send a brand new one to you without
> any additional cost. The order number you may use for reference is
> 15976820, so you can check the status online if you wish. Thank you for
> your patience and understanding.
> 
> Thank you, 
> 
> Ian Lei 
> 
> 
> _______________________________________________
> Pc_support mailing list
> Pc_support at matrixlist.com
> http://lists.matrixlist.com/mailman/listinfo/pc_support