[Pc_Support] Why NewEgg.COM rocks! - Fwd: RE: Defective Item N82E16821104104 from Invoice ...

[Bryan J. Smith]

Sorry, just have to share this ...

Yes, that's right, they are shipping me a replacement 3-day FedEx Saver
of the $20 part and don't even expect me to return the defective item.
Now if that's not trusting your customer, I don't know what to say!

In complete honesty, it was a defective part.  I've purchased no less
than a half-dozen of these, and this is the first one that was
defective.  It's the unit that caused me to run out and buy that new
mainboard+CPU back in mid-December:  
http://thebs413.blogspot.com/2005/12/note-to-self-check-every-part-for.html

Being that I work a lot, I finally had time to re-test the part last
weekend for a good 2 hours and verified the floppy drive portion works
until I plug in the USB 2.0 portion for the 8-in-1 card reader, and then
nothing works.  I feel compelled to return the item, but I guess what
NewEgg.COM is saying her is that it's not worth their bother in
processing.

I guess I have a spare floppy drive if I need it now (the card reader
just doesn't work and must be unplugged).


-------- Forwarded Message --------
From: Newegg.com Customer Support <rma at newegg.com>
To: b.j.smith at ieee.org
Subject: RE: Defective Item N82E16821104104 from Invoice ...
Date: Sat, 21 Jan 2006 01:56:58 -0500

Reference number: ...
Subject: Defective Item N82E16821104104 from Invoice ...

Dear Bryan J. Smith,

Thank you for contacting Newegg. 

Please accept our humblest apologies in regarding of this matter. In
order to better assist you, we do not recommend you to return this item
for a replacement due to this item is not very expensive. Please just
keep this item as is and we have submitted an order on your behalf for
this defective item and intend to send a brand new one to you without
any additional cost. The order number you may use for reference is
15976820, so you can check the status online if you wish. Thank you for
your patience and understanding.

Thank you, 

Ian Lei