[Pc_Support] Email Troubleshooting

[Tim McDonough]

Any suggestion as to which ISP may have the settings "sub-optimal"?

J.T. Hayden wrote:
> Sounds like a filering peer issue, if they are not "peered" correctly
> there is a lag in the send/receive of the mail (they are sent to the
> bottom of the send/receive que) plus any spam/virii checks at that point
> are delayed also slowing delivery
> 
> J.T. Hayden 
> 
> -----Original Message-----
> From: pc_support-bounces at matrixlist.com
> [mailto:pc_support-bounces at matrixlist.com] On Behalf Of Tim McDonough
> Sent: Friday, August 12, 2005 11.40
> To: This is the PC Support list.
> Subject: [Pc_Support] Email Troubleshooting
> 
> 
> I'm having some email trouble when users are sending mail between two 
> domains and am looking for thoughts on how to troubleshoot and resolve 
> the problem. Here's the situation:
> 
> There are two domains which are hosted by two different ISPs who also 
> provide the email services for each location. When anyone at domainA.com 
> sends an email to anyone at domainB.com it can take hours or even days 
> for the message to be delivered.
> 
> anyone at domainA.com can send emails to other domains and they are 
> typically delivered within seconds/minutes.
> 
> anyone at domainB.com can send email to anyone at domainA.com and it is 
> delivered withi seconds/minutes.
> 
> These big delays only occur when email is sent from Domain A to Domain 
> B and, as far as we can determine, not any other time.
> 
> I'm not familiar with the ins and outs of email systems, I'm just 
> looking for things to check and the right questions to ask the 
> providers. Of course, initially oth ISPs have said "everything is okay 
> on our end".
> 
> Fixing this is somewhat of a priority--one of the company's owners is 
> at Domain A!
> 
> Thanks in advance for any pointers.
> 


-- 
Tim